About The Support Group

Who we are

The Support Group is a database design, development and training company focused on FileMaker, SQL, and web-enabled solutions. We’ve been in business for over 20 years with offices in Boston, Los Angeles, New York and the San Francisco Bay Area. We are highly regarded for our technical skills as well as our outstanding customer service, professionalism and responsiveness.

I cannot stress enough what a pleasure it is to be able to recommend such a respectable and professional database development company to our members. I only wish I knew of your company from the start.

L. Stevenson
Director of Member Services
New York-based arts group

What we do

FileMaker design & development

We are among a small group of companies selected by FileMaker to be Platinum level members of the FileMaker Business Alliance consultants program. With our staff of expert FileMaker Certified Developers, we build new solutions and modify existing FileMaker databases to add functionality, improve performance, increase security, publish to the web and convert from older versions to FileMaker 10. Learn more…

We can also provide an Onsite FileMaker Systems Audit to analyze and assess your current FileMaker solutions and make written recommendations on improvements. And we offer monthly FileMaker maintenance plans to provide our customers with the peace-of-mind that comes from knowing that ongoing, highly responsive support is always available to them.

FileMaker training

We deliver introductory, intermediate and advanced level training at our state-of-the-art training centers in Boston, Los Angeles, New York and the San Francisco Bay Area. We also offer onsite training at our clients’ facilities.
We are one of a handful of companies chosen by FileMaker to be an Authorized training provider to teach their FileMaker Training Series classes. We are also the original authors of their curriculum. All of our trainers are active FileMaker developers to ensure you get expert, real-world, quality instruction.. Learn more about our FileMaker training.

Once again, great customer service!

H. Wallach
Manager, Quality Systems
New Jersey-based pharmaceutical manufacturer

Web integration

Our team of FileMaker Certified Developers has the knowledge, experience and tools to safely and securely connect your existing FileMaker solution(s) with the web. Our experience has taught us there are typically two reasons to consider it:

1) Integrate your database with your existing website. As a “back end” to your website, visitors can have secure, limited access to view or enter data into your FileMaker database. For example, visitors who are asked to fill out a form can have that data go directly into FileMaker, thereby saving time and reducing errors. Other examples include allowing prospective buyers to search your current inventory; allowing customers to check the status of jobs; and allowing clients to see if there are still seats available for an event. All of these features will help your website visitors more readily find what they are looking for.

2) Reach a wider audience. Armed with nothing more than a browser, you can grant direct access to portions of your FileMaker system from remote locations. This feature can prove essential in instances where employees, customers, students, partners, or others dont have FileMaker software installed on their computers.

We maintain a staff of technical experts who are familiar not only with FileMaker but also with an array of web technologies such as PHP, CSS, XHTML, XML, JavaScript and AJAX to ensure we build secure, seamless, powerful interfaces to FileMaker.

Interested?

For a free initial consultation, or to learn more about our database design, development and training services, contact the office closest to you, or fill out our online form to get a rapid response from one of our FileMaker experts.