FILEMAKER BUSINESS ALLIANCE – PLATINUM LEVEL
We are among a small group of companies selected by FileMaker to be Platinum level members of their FileMaker Business Alliance consultants program.
Platinum partners are selected for their development skills, training expertise and promotion of FileMaker as a software platform. As a partner, we have access to FileMaker’s management and technical staff – an invaluable resource.
We are asked to test and provide feedback on FileMaker versions before they are released to the public. We always know what’s ahead and bring valuable knowledge and insight to our development planning.
One of the requirements of the Partner Program is certification, and we have one of the largest teams of certified developers in the world. Our years of experience in database development and website integration shows in the elegant and effective solutions we’ve built for our clients.
Rich has been a long-time FileMaker author, developer and trainer. He has written the best selling book Special Edition: Using FileMaker Pro from Que Publishing and has been the recipient of two FileMaker Excellence Awards. He has been a featured speaker at many industry trade shows over the years, including the FileMaker Developer Conference, MacWorld Expo and Seybold Seminars. Rich is the reason the rest of the management team joined The Support Group.
Karen joined The Support Group in 2002, and brings a laser-sharp focus to running our business operations (both in our Boston headquarters and our other office locations). Part of that focus is trained on providing the best client services possible to our partners across the country. Prior to having a family, she worked in the Boston broadcast industry and owned a travel consultancy. During her “at home” career, Karen led many volunteer organizations in her hometown, including its educational foundation. A graduate of the University of Connecticut (Go Huskies!), she lives in Medfield, Mass. with her husband and their Tibetan Terrier, Tessie.
With over 20 years in IT, software and business development, Eric is a veteran consultant and team leader with experience in selling and developing business driven and improvement focused IT solutions. He has held both technical and sales positions at FileMaker Inc. as well as senior management positions at other high-tech Silicon Valley firms. He has acquired and managed mission critical projects, and has provided business process improvement and application development services for notable clients such as Amgen, Cisco, Genentech, Levi Strauss, Los Angeles Unified School District, Mitsui, Neiman Marcus, Schlumberger, Stanford University, Stanford Medical Center, UC Irvine Medical Center, as well as several small and mid-sized companies. Eric lives in Santa Clara, CA with his wife and three children.
Cathy has been with The Support Group since 2006, starting on the accounting side of our business and now managing a top-notch group of FileMaker developers. Her prior experience in the software industry was with McCormack and Dodge, Dun and Bradstreet Software and The Dodge Group as a business analyst, trainer and consultant. She enjoys spending time with family, walking her yellow labs and experimenting with new paleo recipes.
Vince has been using FileMaker to enhance and extend design, engineering, manufacturing, accounting and sales operations for over 20 years. He not only has a background in FileMaker but also spent a good portion of the last 25 years managing continuous improvement initiatives and day to day operations of a 25+ million dollar manufacturing concern prior to coming to The Support Group. Vince spends his weekends annoying motorists with his hand built road bike and sharing craft beer with his dog Riley.
Experienced in FileMaker?
In order to maintain our reputation as leaders in providing innovative solutions and training, The Support Group is committed to employing the best and the brightest. We are interested in curious people willing to participate in providing high-level customer service through custom database design, development and web-based solutions.
We use leading edge technology and offer vast opportunities for technical growth. We are a privately owned company that cares about its employees. As a technical lead, you will be a member of various project teams both onsite and in our offices.
Want to meet one of our developers? Andy Leap started at The Support Group as a trainee and is now a FileMaker 13 certified developer. Read more about his journey here.