Sapphire Maintenance Plans

Our Sapphire Maintenance Plan service agreements ensure your important FileMaker applications are fully supported. Whether you are already a customer of ours or a new client, our maintenance plans give you peace-of-mind knowing you are backed by a team of professional FileMaker developers. If you need regular telephone and email support for answering questions and resolving problems, or you require ongoing modification and improvement of your application, a Sapphire Maintenance Plan from The Support Group can be an economical and valuable investment.

How it works

Our Sapphire Maintenance Plans are based on annual contracts that define a set number of hours each month. We'll provide you custom FileMaker development services, tutoring and telephone/email support and problem resolution for the agreed-upon hours every month, and unused hours can roll from one month to the next. You'll receive priority support from an assigned developer (with a designated back-up) who will be thoroughly familiar with your system, your environment and your business. We'll always be there when you need us, even 24/7 if you so choose.

We are glad to have chosen The Support Group because they got to know our business inside and out in order to deliver what's best for us… there seems to be nothing too complicated for them to program – we've tried to stump them… they are always here for us when we need them.”

M. Cella
Managing Director
California-based financial management company

Benefits

By purchasing a Sapphire Maintenance Plan instead of using our services on an as-needed basis, you will benefit by:

• Easier budgeting. You can pay annually or quarterly, allowing you to more conveniently budget for the cost of supporting and enhancing your system.

• Savings. Our services are available at a preferred rate to plan subscribers.

• Responsiveness. Our Sapphire Maintenance Plan customers receive priority responses from our staff.

Interested?

Contact the office closest to you to learn more about our FileMaker Sapphire Maintenance Plans, or fill out our online form to get a rapid response from one of our experts.