Sapphire Maintenance Plans
Our Sapphire Maintenance Plan service agreements ensure your important FileMaker applications are fully supported. Whether you are already a customer of ours or a new client, our maintenance plans give you peace-of-mind knowing you are backed by a team of professional FileMaker developers. If you need regular telephone and email support for answering questions and resolving problems, or you require ongoing modification and improvement of your application, a Sapphire Maintenance Plan from The Support Group can be an economical and valuable investment.
How it works
Our Sapphire Maintenance Plans are based on annual contracts that define a set number of hours each month. We’ll provide you custom FileMaker development services, tutoring and telephone/email support and problem resolution for the agreed-upon hours every month, and unused hours can roll from one month to the next. You’ll receive priority support from an assigned developer (with a designated back-up) who will be thoroughly familiar with your system, your environment and your business. We’ll always be there when you need us, even 24/7 if you so choose.
Benefits
By purchasing a Sapphire Maintenance Plan instead of using our services on an as-needed basis, you will benefit by:
Easier budgeting. An annual purchase allows you to more conveniently budget for the cost of supporting and enhancing your system.
Savings. Our services are available at a preferred rate to plan subscribers.
Responsiveness. Our Sapphire Maintenance Plan customers receive priority responses from our staff.
Interested?
For a free initial consultation or to learn more about our consulting and training services, fill out our online form or contact the office closest to you to get a rapid response from one of our FileMaker experts.
