Success Stories

The Support Group has built hundreds of successful database applications for our customers throughout the U.S. and Canada, but nothing speaks louder than results. Read the stories below of clients who have worked with us to achieve their goals.

The Support Group Helps a National Entertainment Company Manage Royalty Reporting

How does a well-known, national entertainment organization track the music for their many television programs? FileMaker Pro, of course. The Support Group designed and built the cue-tracking system that logs each cue sheet by program name, airdate, territory and show number, ultimately allowing each user to enter the list of related cues for each sheet, which consists of the song title, composer name, and publisher information. The customer’s take? “It’s amazing how I can just ask for 5 key things I’m looking to have implemented and then quickly see a result. I say it all the time - they are truly gifted.  Plus,” she adds, “they’re just nice people.” Read more

The Support Group Helps Mass Insight Help Schools

Mass Insight is a Boston-based group that works to benefit education and provide competitive advantages to schools on multiple levels. They unite schools, companies and government agencies for the purpose of building competitive advantage, and work to improve public school performance in the maths and sciences as well as help to revive the schools themselves.  The Support Group updated and restructured their old FileMaker system to make it streamlined, manageable, and flexible. Once the initial work was completed, many new features were added around fundraising and meetings. “I love it.” Read more

Steven Holl Architects: A FileMaker one-stop shop for the entire firm

Steven Holl Architects (SHA) creates and designs innovative, unusual and award winning buildings. From residences in Paradise Valley, Arizona, to Long Island, New York, museum complexes world wide, a marina in Beirut, Lebanon, and university buildings from Prague, Czech Republic to Princeton, New Jersey – if you see an unusual angular structure, a beautiful building with attitude – chances are high that it’s an SHA design. Their projects, contacts, archives and website are all managed with a FileMaker solution from The Support Group. Read more

Artex Fine Art Services: FileMaker Pro contact management and job-tracking system

Transporting precious cargo demands careful attention — and no ordinary movers will do. For fine art treasures, museums and institutions all over the United States turn to Artex Fine Art Services. Based in Landover, Maryland, with offices in Washington, New York, Boston, Philadelphia and Fort Lauderdale, Artex’s staff of trained professionals handle many of the world’s most recognizable works of art as they’re shipped for special exhibitions, stored, or conserved. And every step of every journey is thoroughly documented with a FileMaker Pro system built by The Support Group. Read more

ADD Inc Unifies Its Efforts with FileMaker Pro

When 3Com needed new offices, they turned to architecture and design services firm ADD Inc. And to organize its operations, ADD Inc. turned to FileMaker Pro and The Support Group. Staff at ADD Inc, located in offices throughout the United States, used to process the same data in many separate applications, including Microsoft Word and Excel. That data is now centralized with InfoSite, a FileMaker Pro-based solution served by FileMaker Pro Server. Read more

Brookwood School: Keeping a Permanent Record

“When I first arrived, they were using various combinations of inadequate software for database needs in the admissions and registrar’s departments. These systems were inefficient and difficult to use. I proposed replacing these systems with a FileMaker Pro system which gives us increased flexibility and greater control.”, Doug Fodeman, Technology Director, The Brookwood School. The Support Group helped Doug do exactly that. Read more

JWG Staffs the Globe with FileMaker Pro

Behind recruitment ad agency JWG’s success is a comprehensive sales order processing system powered completely by FileMaker Pro. Developed by The Support Group, this system allows JWG’s account executives to match job openings with appropriate newspapers, pinpoint ad rates, determine the exact content and graphics of their ads and place ads with newspapers worldwide. Read more

National Fire Protection Association (NFPA): By The Book

Building and life safety codes, electrical codes, codes of all kinds governing safe practice. These are the bulwarks of public safety, and keeping these codes current is the responsibility of the NFPA. It’s a job that gets done with help from FileMaker Pro and The Support Group. Read more

Standard & Poor’s Financial Communications: Financially Focused and On Target

Financial Communications, one of the many services offered by Standard & Poors, helps a broad range of financial service clients get their marketing and message out via a variety of means — from newsletters to interactive Web solutions. A network of FileMaker Pro databases designed by The Support Group enables Financial Communications staff to check the status of clients, jobs and employee workloads. Read more