Rich Coulombre — President and Founder
Rich has been a long-time FileMaker author, developer and trainer. He has written the best selling book Special Edition: Using FileMaker Pro from Que Publishing and has been the recipient of two FileMaker Excellence Awards. He has been a featured speaker at many industry trade shows over the years, including the FileMaker Developer Conference, MacWorld Expo and Seybold Seminars. Rich is the reason the rest of the management team joined The Support Group.
Eric Culver — VP, Business Development
With over 20 years in IT, software and business development, Eric is a veteran consultant and team leader with experience in selling and developing business driven and improvement focused IT solutions. He has held both technical and sales positions at FileMaker Inc. as well as senior management positions at other high-tech Silicon Valley firms. He has acquired and managed mission critical projects, and has provided business process improvement and application development services for notable clients such as Amgen, Cisco, Genentech, Levi Strauss, Los Angeles Unified School District, Mitsui, Neiman Marcus, Schlumberger, Stanford University, Stanford Medical Center, UC Irvine Medical Center, as well as several small and mid-sized companies. Eric lives in Santa Clara, CA with his wife and three children.
Karen Yetra — VP, Operations
Karen joined The Support Group in 2002, and brings a laser-sharp focus to running our business operations (both in our Natick headquarters and our other office locations). Part of that focus is trained on providing the best client services possible to our partners across the country. Prior to having a family, she worked in the Boston broadcast industry and owned a travel consultancy. During her “at home” career, Karen led many volunteer organizations in her hometown, including its educational foundation. A graduate of the University of Connecticut (Go Huskies!), she lives in Medfield, Mass. with her husband and their Tibetan Terrier, Tessie.
Cathy Harper — Development Manager
Cathy has been with The Support Group for over 7 years, starting on the accounting side of our business and now managing a top-notch group of FileMaker developers. Her prior experience in the software industry was with McCormack and Dodge, Dun and Bradstreet Software and The Dodge Group as a business analyst, trainer and consultant. She enjoys spending time with family, walking her yellow labs and experimenting with new paleo recipes.